Frequently Asked Questions
Everything you need to know about your Ella Baché skincare journey.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our customer service team to initiate a return request.
Are Ella Baché products tested on animals?
No, Ella Baché is committed to ethical beauty practices. We do not test our products or ingredients on animals.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping costs and delivery times vary by region and will be calculated at checkout.
How do I know which products are right for my skin type?
We recommend taking our online Skin Quiz or visiting an Ella Baché therapist for a professional skin diagnosis to ensure you receive a tailored skincare routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay.